Extra touch was the free bottles of water being given out.Alex at Le Bar deserves a raise!!! Sofitel Singapore Sentosa Resort & Spa: Excellent Family Staycation - See 3,020 traveller reviews, 3,196 candid photos, and great deals for Sentosa Island, Singapore, at Tripadvisor. The only positive experience was that it had direct access to Palawan beach and was near the Sentosa shuttle stop. Sofitel Singapore City Centre 9 Wallich Street 078885 Singapore Communication within each department of the hotel wasn’t as seamless as we thought a luxury hotel work be too. In this sense, we did feel a bit blindsided by the luxury escapes and the hotel. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Thank you Sabrina, you made our last evening memorable. We wouldn’t even mind if they faked their hospitality with a smile but once again, amazed.The contractors, cleaners, staff manning the shutter bus services and even hotel guests were friendlier than then hotel staff. The Sofitel Singapore Sentosa Resort & Spa is a truly fabulous hotel and definitely one of the best family friendly hotels in Singapore. The male who assists guests in the lobby was also so amazing! The male who assists guests in the lobby was also so amazing! Sincerely yours,Piotr KupiecGeneral Manager, Thoroughly enjoyed the time here (glad this made me forget the awful food I had at W hotel’s Skirt yesterday)...Food selection was great with international variety and best of all, the seafood selection was superb. Farah's Travel Reviews ; Hotels & Resorts ; Sumptuous Staycation at Sofitel Singapore Sentosa Resort and Spa Wednesday August 19, 2020 - Day 2. We chose the Sofitel brand on the back of others we have stayed in globally. As always we will be back. First time seeing a restaurant offer a full sized Dungeness crab for diners! Package for 2 pax includes 2 hr Photography, 1 hr Massage, Day use of Luxury Room, Set Lunch & 3-course dinner. Share Tweet #brunch in singapore #Kwee Zeen #lebar #sofitel sentosa… Use this rating to help choose your stay! Sofitel Singapore Sentosa Resort & Spa. Lovely room and beautiful layout. Looking for Sofitel Singapore Sentosa Resort & Spa (Staycation Approved), a 5 star hotel in Singapore? Many couples in Singapore have turned to this hotel to hold their weddings, and it’s easy to see why. Definitely not worth the price at all. We can't wait to have the pleasure of welcoming you back very soon!Kind regards,Piotr Kupiec General Manager, We love the tranquility of the hotel.. very relaxing and comfortable. 1) Overall, the resort is very dated, very old, and definitely needs a lot of sprucing up. more. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Sofitel Singapore Sentosa Resort & Spa,The Cliff,Madame Tussauds Singapore,S.E.A. Your kind words about the the friendliness of the team are highly appreciate, I will make sure to share your review with all of them. Prices are calculated as of 18/01/2021 based on a check-in date of 31/01/2021. Book Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified), Sentosa Island on Tripadvisor: See 3,298 traveler reviews, 3,634 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified), ranked #8 of 17 hotels in Sentosa Island and rated 4.5 of 5 at Tripadvisor. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): Amazing staycation - See 3,231 traveler reviews, 3,379 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) at Tripadvisor. Sentosa Island Tourism Sincerely yours,Piotr KupiecGeneral Manager. With a teen and a younger kid in tow, finding rooms for 3 adults and 1 child turned out to be rather challenging. 100% genuine reviews from our guests. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): PEACEFUL AND RELAXING STAYCATION - See 3,256 traveler reviews, 3,404 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) at Tripadvisor. Started weekend stay having afternoon tea. I had disinfectant wipes I could use to clean it, but it should have been attended to before we arrived.Overall, I would recommend this resort. 16,386 reviews. The staff kour is very helpful and friendly and attentive. The Sofitel Singapore Sentosa Resort & Spa is a truly fabulous hotel and definitely one of the best family friendly hotels in Singapore. It's based on a self-evaluation by the property. Sofitel Singapore City Centre is the newest jewel in Accor Hotels’ crown in Singapore – being its 13th hotel in the Lion City and the 800th Accor hotel in Asia Pacific. Surprise slice of birthday cake placed in the room while we were out.Areas to improve:1. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The hotel had lots of exciting events put on for Valentine’s Day, what a beautiful place to be for it! Joanna P. Couples - 17/01/2021 Confirmed reviews ALL. I've shared your review with all the team and in particular to Sara. These are testing times for the hospitality industry, but service is key for maintaining your reputation. If I had only paid SGD150 per night for this stay, I would be satisfied with the standard and experience I had. Is this not the 21st century we're living in? We booked an unexpected trip to Sentosa having our travel plans curtailed due to COVID-19. Today, the Accor property boasts of 211 rooms and suites, 4 villas and the world’s largest So Spa. Valid till 31 Mar 2021. The only other times we had multiple interactions with the service staff was the F&B restaurants they have in the resort. Had a staycation over the long weekend and really in love with this hotel. The luxurious resort is set atop a cliff and boasts panoramic views of the ocean, and it offers an array of rooms, suites and villas—all with Sofitel’s signature French styling. 1) Overall, the resort is very dated, very old, and definitely needs a lot of sprucing up. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) Features, Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified). We arrived back in our room to a cake with Happy Birthday Mr Lee on there. Prosperity awaits with the Abundance Lo Hei – comprising of delicious ingredients tossed to a sweet sticky mess. 2) The resort is going through a bit of a renovation so the spa and gym was closed and if we had known this, we would not have chosen to stay at the hotel. There is also a pond for complimentary fish spa by garra rufa fishes.Our room was acually quite big, with a standalone "coffeebar". I must say, their service definitely needs to be reviewed, if they want to still be known as a luxury resort. 2 hours later, housekeeping came with the impression we wanted our bed to be made. Should we have splurged even more just to be pampered in the given situation of a pandemic, we would probably have a more memorable anniversary in Singapore. This service attitude continued throughout our stay, which we reduced from 6 days to 3 after the first 24 hours of poor service. The pool is very nice although we caught the school holiday break and a number of locals were on staycation, so there were rather too many young kids! Another example is that i used a toilet by the restaurant in the evening and noted that they had run out of soap (rather important at the moment), so i took a detour to reception, who rather than thanking me for bringing the matter to their attention, told me that i should have not used that toilet. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Piotr KupiecGeneral Manager. Frontdesk forgot our "welcome drinks". Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) Features, Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified). 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GM_PiotrKupiec, General Manager at Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified), responded to this review. i think they should change the description! Nice to see Peacocks roaming the compounds. Plus, we actually had the real luxury of being able to stay and compare with their neighbour - Capella Singapore, and here are some reviews we thought could help a bit.Given the covid 19 situation, hotel occupancies islandwide has been a slump and many throwing attractive packages to draw locals to stay with them. I asked for a five-star hotel they want to enjoy your vacation in Sentosa 6. The halloween decorations!!!!!!!!!!!!!!! Includes 2 hr Photography, 1 hr Massage, Day use of luxury room, Lunch! Fabulous hotel and definitely needs a lot of sprucing up in her.... But service is key for maintaining your reputation the staff kour is very helpful and friendly and attentive SingapoRediscovers.! Us to peel prawns which is easily accessed ( 130 steps! ) the virus status, well... 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